Need answers? Find them here!
If you can’t find the answer to your question on this page, feel free to send me an email at firstname.lastname@example.org. It will be my pleasure to answer you!
R: Making Cosy is born from a passion for wellness products, but also from a desire to offer natural handcrafted products made in Canada, respectful for the body and the environment.
R: You can contact Making Cosy at email@example.com A reply will be sent to you as soon as possible.
R: All Making Cosy products are entirely made in Montreal, Canada.
R: Yes! The ingredients used to create the products are natural. However, a very small quantity of perfume may be used (mentioned on the product sheet if that’s the case). In very small doses (less than 2% for Making Cosy products), the perfume does not represent any health risks. But in the perspective of offering more natural product, most of the products contain essentials oils instead of fragrance.
R: As all soaps designed for such uses, you can use Making Cosy’s soaps on your hands and your body as well. However, as the facial skin being more sensitive, it is recommended to use a specific product for this area.
R: When you will finalize your order on the Etsy platform, you will be offered several methods. You will be able to choose from VISA, MasterCard, American Express or Paypal.
R: Etsy is a platform that connects people looking for unique goods with independent sellers around the world. Etsy has no warehouse. When you place an order on Etsy, the purchased product will be shipped from the Making Cosy workshop.
R: Orders are shipped within 1 to 2 business days.
R: Yes, the delivery is worldwide. Shipping costs are automatically estimated on the Etsy platform when you place your order.
R: The time your order takes to be delivered varies depending on the type of products you order, your delivery address and the delivery method you choose. But, if you live in Canada, it will take 3 to 5 business days. If you live in the United States, it will take 4 to 10 business days. If you live anywhere else in the world, it will take 7 to 21 business days.
R: Yes! You have 12 hours from the time you place your order to cancel it. To cancel your order, you can contact Making Cosy through the Etsy platform or directly by email at the following address firstname.lastname@example.org with your order number. A confirmation of cancellation will be sent to you once your request has been treated.
R : I accept returns or changes under specific conditions. Please send an email to email@example.com with your order number, and we will resolve this together.
R: Yes! when your order is shipped, you will then receive a tracking number that you must enter on the delivery company’s website.
R: Don’t worry! If you have not received your order, please send your issue to firstname.lastname@example.org with your order number, and we will resolve this together.