Help Center

Need answers? Find them here!

If you can’t find the answer to your question on this page, feel free to send me an email at It will be my pleasure to answer you!

The Products and the Brand

Q: What is Making Cosy?

R: Making Cosy is born from a passion for wellness products, but also from a desire to offer natural handcrafted products made in Canada, respectful for the body and the environment.

Q: How to contact Making Cosy?

R: You can contact Making Cosy at A reply will be sent to you as soon as possible.

Q: Where my products are made?

R: All Making Cosy products are entirely made in Montreal, Canada.

Q: Are the products all natural?

R: Yes! The ingredients used to create the products are natural. However, a very small quantity of perfume may be used (mentioned on the product sheet if that’s the case). In very small doses (less than 2% for Making Cosy products), the perfume does not represent any health risks. But in the perspective of offering more natural product, most of the products contain essentials oils instead of fragrance.

Q: How can I use the soaps?

R: As all soaps designed for such uses, you can use Making Cosy’s soaps on your hands and your body as well. However, as the facial skin being more sensitive, it is recommended to use a specific product for this area.

Payment and Delivery

Q: What are the payment methods?

R: When you will finalize your order on the Etsy platform, you will be offered several methods. You will be able to choose from VISA, MasterCard, American Express or Paypal.

Q: What is Etsy?

R: Etsy is a platform that connects people looking for unique goods with independent sellers around the world. Etsy has no warehouse. When you place an order on Etsy, the purchased product will be shipped from the Making Cosy workshop.

Q: When my order will be shipped?

R: Orders are shipped within 1 to 2 business days.

Q: Is the shipping worldwide?

R: Yes, the delivery is worldwide. Shipping costs are automatically estimated on the Etsy platform when you place your order.

Q: How long does delivery take?

R: The time your order takes to be delivered varies depending on the type of products you order, your delivery address and the delivery method you choose. But, if you live in Canada, it will take 3 to 5 business days. If you live in the United States, it will take 4 to 10 business days. If you live anywhere else in the world, it will take 7 to 21 business days.

Q: Can I cancel my order?

R: Yes! You have 12 hours from the time you place your order to cancel it. To cancel your order, you can contact Making Cosy through the Etsy platform or directly by email at the following address with your order number. A confirmation of cancellation will be sent to you once your request has been treated.

Q : Can I return or change my order?

R : I accept returns or changes under specific conditions. Please send an email to with your order number, and we will resolve this together.

Q: Can I track the delivery of my order?

R: Yes! when your order is shipped, you will then receive a tracking number that you must enter on the delivery company’s website.

Q: I have not received my order, what should I do?

R: Don’t worry! If you have not received your order, please send your issue to with your order number, and we will resolve this together.